Thank you for shopping at Chroniqra Store.
We want you to feel confident when purchasing from us, and we aim to provide smooth and transparent support in case you need a return, replacement, or refund.

This Refund & Returns Policy explains how returns are handled for products purchased from:

🌐 https://chroniqra.store/
📧 info@chroniqra.store

1. Eligibility for Returns

You may request a return or replacement if:

  • The product is defective, damaged, or not functioning properly upon delivery.
  • The product received is different from what you ordered.
  • The product is missing parts or accessories.

To qualify for a return:

  • The item must be unused, in original condition, and in its original packaging.
  • The return request must be submitted within 7 days of receiving the order.

2. Non-Returnable Items

For safety and quality reasons, the following items cannot be returned:

  • Products that show signs of use or damage caused after delivery
  • Smartwatches with scratches, dents, or broken screens not reported at delivery
  • Items returned without original packaging, manuals, or accessories
  • Products purchased during clearance or special promotional sales (unless defective)

3. Replacement Policy

We offer free replacements in the following cases:

  • Product arrives damaged or defective
  • Received the wrong item or wrong model
  • Missing accessories or components

Replacements are processed after verifying the issue via:

  • Photos or videos sent by the customer
  • Physical inspection (if required)

4. Refund Policy

A refund may be issued if:

  • The product cannot be repaired or replaced
  • The item is out of stock
  • The return request is approved and the product passes inspection

Refunds are issued to the original payment method and may take 5–10 business days to process, depending on your bank or payment provider.

5. Return Shipping Costs

  • If the return is due to an error on our part (wrong item, defective item), return shipping is free.
  • If the customer wishes to return the product for personal reasons (changed mind, ordered wrong item), shipping costs must be covered by the customer.

6. Order Cancellation

You may cancel your order before it has been processed or shipped.
Once the order is shipped, cancellation is not possible, but you may request a return after receiving the product (if eligible).

7. How to Request a Return or Refund

To initiate a return, replacement, or refund request:

  1. Email us at info@chroniqra.store
  2. Include your Order ID and a detailed explanation
  3. Attach photos or videos showing the issue
  4. Our support team will review and respond within 24–48 hours

8. Damaged or Lost Packages

If your package is lost or damaged during shipping:

  • We will work with the shipping provider to resolve the issue
  • You may receive a replacement or refund depending on the case

Please report any issues within 48 hours of delivery.

9. Contact Us

If you have any questions or need assistance regarding our Refund & Returns Policy, feel free to contact us:

📧 info@chroniqra.store
🌐 https://chroniqra.store/